Global Credit Management Expert H/F - 13

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us?YOUR ROLE
In CEVA Logistics the Global OTC Coordinator is an OTC Expert that cooperates across Finance, Sales, Operations, IT, and external providers globally for excellence results; oversees OTC initiative, drives accountability, analyses OTC performance, flags delay, collaborates with GHO/GBS stakeholders, manages legal/bad debt provisions, partners with IT to optimize ERP and collection tools.

WHAT ARE YOU GOING TO DO ?
* Centralize all on going initiatives and progress from OTC team
* Contribute to all OTC related projects to drive accountability and performance improvements
* Analyse OTC global performance and achievement
* Notify the OTC GPO on delay in any activities and relative impact
* Guarantee customer communications and transparency: receive timely, accurate order confirmations, invoicing, SOA and status updates
* Ensure customer satisfaction related to OTC: order accuracy rate, dispute resolution time, invoice accuracy, and time-to-resolve escalations and coordinate with sales, BD, Operations to align commitments with customer expectations
* Collaborate with internal stakeholders in GHO and with GBS OTC Tower & Regional Heads
* Maintain and control progress on legal cases, bad debt legal provision, statistics and accounting related topics
* Partner with IT to implement and optimize ERP, Collection tool, and other systems supporting OTC, ensuring systems/tools alignment with global process requirements and enhance productivity