Global Ecommerce Specialist M - F - Cma Cgm Head Office H/F - CMA CGM
- CDI
- CMA CGM
Les missions du poste
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Role Overview
The Digital Key Account Manager is responsible for managing, developing, and growing relationships with strategic clients in a digital environment. This role focuses on driving revenue growth, optimizing digital performance, and ensuring high client satisfaction through strong account management and cross-functional collaboration.
Key Responsibilities
Key Account Management
- Manage a portfolio of strategic accounts
- Build strong, long-term relationships with key stakeholders
- Identify upselling and business/digital growth opportunities
- Oversee commercial agreements and client account activities
Digital Performance Management
- Define, monitor, and analyze key performance indicators (KPIs)
- Provide performance analysis and actionable recommendations
- Collaborate with technical, e-commerce, commercial and data teams
- Prepare regular business reviews and client presentations
Business Development
- Support commercial negotiations and contract renewals
- Develop tailored commercial proposals based on client needs
- Contribute to revenue and growth targets
- Conduct market and competitor analysis
Cross-functional Coordination
- Work closely with internal teams including commercial, operations, finance, and product
- Ensure smooth execution of campaigns and projects
- Act as the main point of contact for digital-related client matters
Candidate Profile
Experience
- 8 years of experience in account management, digital sales, business development, or e-commerce
- Experience in a digital environment is preferred
Skills
- Strong commercial and relationship management skills
- Solid understanding of digital marketing and performance KPIs
- Analytical mindset with a results-driven approach
- Proficiency in Excel, PowerPoint, and CRM tools
- Fluent professional English
Personal Qualities
- Organized and autonomous
- Proactive with an entrepreneurial mindset
- Ability to manage multiple projects simultaneously
- Strong communication, presentation and teamwork skills
Objectives
- Grow digital revenue across key strategic accounts
- Increase client satisfaction and retention
- Optimize digital partner performance
- Identify and develop new business opportunities
Come along on CMA CGM's adventure !